Pharmacy Technician
Apprenticeship Program
Information Sessions

Monday, November 18th from 6:00pm-8:00pm

Dartmouth-Hitchcock Medical Center, Auditorium A

Monday, February 24th from 6:00pm-8:00pm

Dartmouth-Hitchcock Medical Center, Auditorium E

Register Online

Pharmacy Technician Apprenticeship Program Overview:

CW Pill Pour

Do you enjoy problem solving, helping people, providing exceptional service, and working with a team? If so, training to become a Certified Pharmacy Technician is the first step on a progressive career ladder at Dartmouth-Hitchcock. As a Technician, you can quickly grow to become an Advanced Technician, a Pharmacy Lead, Trainer or Supervisor. Pharmacy Technicians are detail oriented, enjoy a fast-paced environment and are committed to helping patients access the medications they need.

The Pharmacy Technician Apprenticeship Program is designed to give trainees the knowledge and skills they need to embark upon a career in the Pharmacy. Up to 12 individuals will be selected and hired by Dartmouth-Hitchcock to become Certified Pharmacy Technicians in our Retail, Specialty or Inpatient Pharmacies in Lebanon, NH.

During the 9 week training period trainees earn college credits and an hourly training wage. At the end of the program students sit for the Pharmacy Technician Certification Board (PTCB) exam and are enrolled in a 2000 hour US DOL Registered Apprenticeship. The starting salary for Apprentices upon graduation is $17.00 per hour.

This full-time, hands-on training program includes both classroom and on-the-job training. Courses offered include Pharmacology, Processing and Handling of Medications and Medication Orders, Procurement, Billing, Reimbursement, Healthcare Professional Communication and Patient & Medication Safety.

We encourage anyone interested in learning more to attend one of the Program Information Sessions. This is the first step to starting your career as a Certified Pharmacy Technician!

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This opportunity could be a great fit if you are:

An Investigator: you are interested in solving a problem, in figuring out how to save a patient money, in learning how equipment works, in understanding a process and how to improve it.

Excited about Technology: would enjoy working with the advanced robotics and informatics that are involved in dosing and dispensing drugs and medicine.

Motivated by Helping People: you gain satisfaction in your work from helping people – whether they are your patients, patient families, pharmacy and clinical colleagues.

A Patient Advocate and Clinical Partner: able to empathize with the stressful life situations that your customers are experiencing and able to put their needs first through empathy, patience and personal resilience.

Honorable: you have a high moral ethic, recognize the significance and importance of your work, and take pride in safeguarding patient prescriptions and doing the right thing.

Program Timeline:

  Winter Program 2020 Spring Program 2020
Information Session November 18th February 24th
Assessment Testing November 19th, 20th & 21st February 25th, 26th & 27th
Candidates notified if moving forward to Interviews November 22nd February 28th
Interviews December 3rd & 4th March 3rd & 4th
Candidate Notification December 5th March 5th
Program Enrollment December 10th March 10th
D-H Pre-employment Screenings December 10th – January 10th March 10th – April 3rd
D-H General Orientation January 13th April 6th
Classroom/Skills Training January 13th – March 13th April 6th – June 5th
Apprenticeship Start March 16th June 8th
Download the F.A.Q.

Attributes of a Successful Pharmacy Technician:

  • Enjoys a fast paced environment
  • Effective communicator
  • Problem Solver

  • Team Player
  • Proactive
  • Thoughtful
  • Detailed
  • Courteous & respectful
  • Comfortable with math

Role of a Pharmacy Technician:

Pharmacy Technicians (PTs) work collaboratively with Pharmacists, Nurses, Doctors, insurers and other members to support a positive patient experience. PTs work a variety of environment including our Outpatient (retail), Inpatient (hospital) and Specialty pharmacies. Some of the job duties of a Pharmacy Technician include:

Inpatient Pharmacy:

  • Prepare and deliver medications used on inpatient nursing units
  • Compound sterile medications in the IV Room
  • Restock medication kits used during emergency situations
  • Manage medication inventory and ensure products are in date
  • Perform non-sterile compounding and medication packaging
  • Engage in continuous process improvement efforts through a variety of projects
  • In future will have opportunities for technicians to take ownership of practice areas by

    • Optimizing medication storage
    • Obtaining medication histories from patients

Outpatient Retail Pharmacy:

  • Process prescription orders
  • Enter data into the computer system
  • Investigate and resolve insurance claims
  • Prepare prescription medication orders for pharmacist review
  • Assist patients at check out
  • Monitor prescription claims and payments
  • Obtain and document patient information
  • Monitor medication supplies
  • Provide exceptional patient experience
  • Work as part of the pharmacy team (ensuring patients have access to medication)

Specialty Pharmacy:

  • Enter data into the computer system
  • Investigate patient benefits and resolve insurance claims

  • Complete insurance authorizations in tandem with nurses and providers

  • Research and provide copay and foundation assistance information to the patient

  • Partner dynamically with a pharmacist to offer personalized care and guidance to each patient

  • Interact directly with patients over the phone, with the opportunity to move into the clinic and offer services in-person

  • Assist in the coordination of mail order delivery

Spotlight on Current Apprentice:

Meet Chelsea:

Chelsea is a current Pharmacy Technician Apprentice working in the Outpatient Pharmacy at D-H.

“When I began the PT program in 2017 I was working full time as a baker. I had no medical background and while I loved baking I was looking for something more. I wanted a job that would require me to think and be challenged every day. I certainly have that in the outpatient pharmacy! This apprenticeship has helped me become more professional, changed the way I communicate and the way I present myself. It has changed my future in such a positive way.On the last day of the classroom training I was asked If I was nervous about starting work and I shared that I wasn’t nervous at all because all of the job shadowing we did gave me the confidence to start. The on the job training was incredibly beneficial and the shadowing made me feel like I was already part of the team.”
CLICK HERE TO REGISTER FOR THE PROGRAM INFORMATION SESSION OR TO RECEIVE INFORMATION ABOUT OTHER TRAINING OPPORTUNITIES

Documents to bring to Program Information Session:

  • Current resume
  • Cover letter that outlines why you are interested in the Pharmacy Technician Apprenticeship Program and how it aligns with your future career goals
  • Professional letter of recommendation

We hope to see you at our Information Session!

If you have questions, please do not hesitate to contact us.

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